- Communication
- Mostro clients reach the team through Slack and email.
- Response times
- Mostro answers Slack messages the same day and emails within one working day.
- Team access
- Clients talk directly to the senior specialists doing the work, with no account manager in between.
- Client roster
- Mostro works with no more than 12 clients at one time, by design.
- Onboarding
- Mostro starts work within 24 hours and delivers the strategy within 7 days.
- Calls
- Mostro holds a call with each client every two weeks.
- Delivery
- Mostro sets the strategy and produces the work, and the client’s team publishes it or Mostro does.
- Review
- Each 90-day sprint ends with a review of organic revenue against the sprint’s goal.
- Contract
- Mostro works on a 30-day rolling contract, with a minimum 90-day sprint recommended.